 |
Buyback & Store Policies |
Buyback Information 
The AU Bookstore is always in the market to purchase textbooks back from students. At the end of each major semester, the Bookstore conducts a major buy and offers 50% of the new book price for those titles we know we will need in the upcoming term. During a major buy, what we purchase and the price we offer is directly impacted by what is ordered for the upcoming term. Without the necessary adoption information, the best we can do is offer students a price that is set by a used book distributor based on supply and demand on other campuses (nationwide).
To better serve you, a Buyback Online program is available from this website. You simply click on the icon, type in the ISBN of the book you would like to check the value of, and you will be able to see the current market value of your textbook 24/7. You may also sell your books back directly to this site as well. Buyback Online is easy and convenient and will pay all shipping fees.
Next Major Buyback will be November 29 thru December 9, 2010 on Main Campus. The Columbus Center will be buying back books only during November 29 thru December 4, 2010. The Seminary Bookstore is not set up for buyback but students may sell back on main campus.
Return Policies
Textbooks:
Textbooks, rental texts, and eBooks are returnable for a full refund five calendar days from the start of the term accompanied with a valid sales receipt and they must be in saleable condition. Course materials are nonrefundable when:
A.) Bought during finals
B.) Without a receipt
C.) Shrink wraps & packages are not returnable when opened.
D.) Seals broken on software
E.) Water-damaged or wet
F.) eBook has been downloaded
G.) Rentals returned after refund deadlines
NO REFUNDS will be given to any special packaged textbooks with access codes, discs, recorded cassettes, or with bundled materials. NO REFUNDS will be given on custom published materials (lecture notes, course readers).
New books returned in substandard condition are refunded as a used book less 25%, when accompanied by a valid sales receipt. This included writing your name in text.
General Reading Books, Clothing, Software, & Supplies:
Are returnable five calendar days from the date of purchase with a valid receipt, substandard merchandise will not be accepted for a refund. Items that are shrink wrapped or in a sealed package must be unopened. All sales merchandise is nonrefundable.
Online Purchases
When returning textbooks or general merchandise for a refund that have been purchased online and that meet the above return guidelines, please include the original packing slip along with the items you are returning, wrap the package securley, and ship to the address below. Please note the reason for your return. Be sure to use a traceable means and record the tracking number for future reference since we cannot be responsible for lost returns.
Please send returns to:
Ashland University Bookstore
401 College Avenue
Ashland, Ohio 44805
Atten: Web Orders
ASHLAND UNIVERSITY BOOKSTORE 401 COLLEGE AVENUE ASHLAND, OHIO 44805 419-289-5336