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Store Information


Return Policies


Textbooks, rental texts, and eBooks are returnable for a full refund five calendar days from the start of the term accompanied with a valid sales receipt and they must be in saleable condition. After the first week of classes, if you purchase a textbook, you will only have 1 day in which to return it along with a valid receipt. Dropping a class after all this? Call for the bookstore for the return date for dropped classes. You will need to provide the dropslip and a valid receipt.

Course materials are nonrefundable when:

  1. Bought during finals
  2. Without a receipt
  3. Shrink wraps & packages are not returnable when opened.
  4. Seals broken on software
  5. Water-damaged or wet
  6. eBook has been downloaded
  7. Rentals returned after refund deadlines

NO REFUNDS will be given to any special packaged textbooks with access codes, discs, recorded cassettes, or with bundled materials. NO REFUNDS will be given on custom published materials (lecture notes, course readers).

New books returned in substandard condition are refunded as a used book less 25%, when accompanied by a valid sales receipt. This includes writing your name in text.

General Reading Books, Clothing, Software, & Supplies

Are returnable five calendar days from the date of purchase with a valid receipt, substandard merchandise will not be accepted for a refund. Items that are shrink wrapped or in a sealed package must be unopened. All sales merchandise is nonrefundable.

Online Purchases

When returning textbooks or general merchandise for a refund that have been purchased online and that meet the above return guidelines, please include the original packing slip along with the items you are returning, wrap the package securley, and ship to the address below. Please note the reason for your return. Be sure to use a traceable means and record the tracking number for future reference since we cannot be responsible for lost returns.

Please send returns to:

Ashland University Bookstore
401 College Avenue
Ashland, Ohio 44805
Atten: Web Orders

Digital Textbook Returns

We understand that customers may want to return a digital book for a refund because of various reasons. Because there is no physical product, digital books may not be returned to the bookstore once the title is activated. This means refunds are not available for activated digital books. Please contact the bookstore if you need assistance with any technical difficulties related to your digital book order. We will replace the digital book file if you encounter technical problems during the download.

Pricing Disclaimer

EBK DIGITAL BOOKS ARE AVAILABLE ONLY IN THE CARDED FORMAT THROUGH THE AU BOOKSTORE. The eContent download (no shipping because it is downloaded directly to you in email form) is not a format supported at this time. 

Textbook information posted on this site is correct as we currently know it.

  • Pricing and information for merchandise and textbooks are subject to change without notice and may result from faculty changes, new book editions or adoptions, publisher changes, and class cancellations.
    If a course is not listed, the bookstore has possibly not received an order from an instructor or the instructor does not require a textbook for that course.
  • All totals are calculated using new prices, as we cannot guarantee the availability of used books.
  • When a used book is not available, a new copy will be substituted unless you specify no substitution in the comments section. Often, new copies are all that is available.
  • Any purchases made with other vendors which were based on information housed on this site are made at purchasers's risk and will not be guaranteed by the Ashland University Bookstore. For this reason, the bookstore will not make exchanges, refunds, or any other compensation for books mistakenly purchased from any other sources utilizing infiormation in this site.

Any purchases made at this website will be subject to Ashland University Bookstore's return policy also posted on this website. Any textbook purchased in error from the Ashland University Bookstore will be correctly exchanged or credited when returned according to the store return policy.

We make every effort to ensure the accuracy of the pricing of all merchandise and textbook information on this web site.

Privacy Policy

Your privacy is important to us. At Ashland University, we are committed to undertaking reasonable measures to protect the privacy, accuracy, and reliability of your personal information and to protect such information from loss, misuse, and authorized access, disclosure, alteration and destruction.*

E-commerce - Several sites within Ashland University enable you to pay for products or services online with a credit card. Unless otherwise noted, these transactions are encrypted. It is University policy that confidential information you enter in the transaction is used specifically stated on that site. Credit card numbers are used for individual transactions and are not retained in our records or files.*

We will protect your privacy by NOT sharing your email address with anyone. When you ask a question, respond to a survey or place an order online, your email address will stay with us. This degree of security means you will receive no correspondence unless it's from us and relates directly to your question or order.

Secure Online Ordering
We have gone to great lengths to protect the security and validity of your credit card transaction. Our order forms are encrypted by our secure server to guarantee that the information can be read by us only. It will appear as indecipherable gibberish if the data is intercepted by an unauthorized source.

We use the process developed by Netscape—SSL (Secure Socket Layer)—to guard information. SSL is the industry standard for online security. Today’s web browsers support this protocol, including Netscape Navigator, Microsoft Internet Explorer and others.

Before a business can use SSL, it must be certified by an independent authority. This trusted third party will determine if the business is legitimate. VeriSign, one of the largest such companies in the world, certified us.

    How to Tell It's Secure
    There are a couple of ways to tell if the information you are receiving is coming from a secure server.
  1. Check the security icon. Most browsers use a key (Netscape Navigator) or padlock (Microsoft Internet Explorer). An unbroken emblem indicates a secure browser.
  2. Check the URL field of your browser. With a secured server the address will begin with https:// instead of the usual http://.

Shipping Policy

The Ashland University Bookstore mails out all shipments using UPS Ground. Every effort is made to process and mail out merchandise within 24-48 hours after receiving your order either by phone or on-line. Within the state of Ohio, packages delivered by UPS Ground usually take one to two business days: however, we cannot guarantee specific delivery dates. Shipping fees are priced by the item: 1 item or textbook is $7.75 to ship. Each additional item or textbook is another $1.00 per item. Special shipping, such as Overnight or 2nd Day Air is available for additional fees. Diploma frame orders are charged $10.00 for shipping.