Return Policies 

Textbooks: 
Textbooks, rental texts, and eBooks are returnable for a full refund five calendar days from the start of the term accompanied with a valid sales receipt and they must be in saleable condition. Course materials are nonrefundable when: 
     A.) Bought during finals 
     B.) Without a receipt
     C.) Shrink wraps & packages are not returnable when opened. 
     D.) Seals broken on software
     E.) Water-damaged or wet
     F.) eBook has been downloaded
     G.) Rentals returned after refund deadlines

NO REFUNDS will be given to any special packaged textbooks with access codes, discs, recorded cassettes, or with bundled materials. NO REFUNDS will be given on custom published materials (lecture notes, course readers).

New books returned in substandard condition are refunded as a used book less 25%, when accompanied by a valid sales receipt. This included writing your name in text.

General Reading Books, Clothing, Software, & Supplies: 
Are returnable five calendar days from the date of purchase with a valid receipt, substandard merchandise will not be accepted for a refund. Items that are shrink wrapped or in a sealed package must be unopened. All sales merchandise is nonrefundable.

Online Purchases

When returning textbooks or general merchandise for a refund that have been purchased online and that meet the above return guidelines, please include the original packing slip along with the items you are returning, wrap the package securley, and ship to the address below. Please note the reason for your return. Be sure to use a traceable means and record the tracking number for future reference since we cannot be responsible for lost returns.

Please send returns to:

Ashland University Bookstore
401 College Avenue
Ashland, Ohio  44805
Atten: Web Orders


ASHLAND UNIVERSITY BOOKSTORE    401 COLLEGE AVENUE   ASHLAND, OHIO   44805   419-289-5336